About us

Lean Healthcare consultants has worked with over 100 health service providers in the public, private & not for profit sectors to design and deliver significant improvements in outcomes and operational management.   We have assisted those organisations “infect” 1000s of staff with the Lean Thinking bug to build a culture focused on service improvement.

Lean Healthcare Consultants ‘lean healthcare programs’ focus on:
• Improving the patient experience
• Delivering excellence – improving quality & safety
• Improving work flow and working life in healthcare and
• Eliminating waste

 

The inevitable consequence of our programs is that many, many costs are simply eliminated, freeing resources (cash, time, space and equipment) for improving quality, safety, care and flow including caring for more patients, sooner.

RESPECTING YOUR PEOPLE

Our programs are designed around an adult learning environment where action learning and emotional intelligence play important roles. The programs are filled with examples, anecdotes and healthcare only diagrams and case studies. Projects being worked on reflect the priorities and needs of the people in the project team and the healthcare facility or department leadership.

CONTINUOUS IMPROVEMENT

Improvements are achieved from the commencement of our programs and grow over time. Improvements occur quickly at first as the so called ‘low hanging fruit’ is easily accessed. Progressively, as confidence with ‘lean healthcare tools’ grows and the experience of change is positive, larger and more systemic, cross functional projects are tackled – with confidence and skill. A consistent, long term application of healthcare specialised ‘lean thinking’ to your organization can deliver leadership results similar to those achieved by Toyota in vehicle manufacturing and many, many healthcare facilities around the world. That is:

“more effective, efficient, high quality, safer, durable, caring and inexpensive healthcare accessible to a growing proportion of the population”

HOW TO BEGIN

Our programs are built on the identification of valuable projects, the right project team members, training and coaching to complete projects and value creation appropriate to budget demands. As programs progress, you’ll become more competent with frameworks like 5S, the 8 wastes, spaghetti diagrams, queue reduction , value stream mapping, pull systems, one piece flow, standard work, visual workplace, leveling, quick changeover and error proofing; to name a few.

Any lean healthcare journey begins with a discussion. Click here to see our team and call one of our Directors for a no obligation discussion.

OUR PEOPLE

We are a team of qualified and experienced specialists. We focus solely on healthcare. We advise, customize, train and coach, improving quality, safety, flow and reducing waste in healthcare services.

Leveraging more than 19 years of healthcare experience we have tools specific to the needs of the healthcare sector. We help you improve the quality and safety of patient outcomes. We help healthcare leaders balance demand and flow within resource limitations.

Patients, government and healthcare professionals have a rising expectation of patient outcomes, waiting lists and quality of care. Performance targets continue to be set higher. Patient numbers are accelerating faster than resources. This tension demands a proven and trusted approach suited to the healthcare environment.

Our specialist healthcare methodology, utilizing lean principles, is designed to assist you to balance these competing pressures in a strategic, systematic and people supportive way. We are both proven and trusted in healthcare.

	Pieter Walker 18 years healthcare, 5 in lean & leadership BSc (Hons) Psych		Jamie Wilson 5 yrs management consulting, 4 yrs hospital management MSc (Health Policy & Management)
	Tamara Obadage 5 years HR and operations BBus (HR)		Are you interested in a career in advising, training and coaching ‘lean thinking’ with the healthcare industry? Let us know.